MANAGED IT SERVICES
Maybe you have no IT staff, maybe someone handles it part-time between their real job, maybe you’ve been burned by outsourcing before. Wherever you’re starting from, Enterprise Data Solutions becomes your IT department: we monitor and maintain your network around the clock so your business runs at full speed, and you have one team accountable for all of it.
Why Managed IT Services?
With our flat-rate, all-inclusive monthly pricing, keeping your network healthy is entirely our responsibility, not yours. We take a proactive approach: we watch your devices, servers and network continuously and fix small problems before they become outages, instead of waiting for something to break. You get a team of engineers who do nothing but keep businesses like yours protected and efficient, for a fraction of the cost of hiring even one internal employee.
We work the way an internal IT department would, minus the payroll and the management. Every kind of labor is covered by the one monthly fee: onboarding a new employee, setting up their equipment, an office move, new hardware. When you relocate, we come to the new location and set everything back up. That’s all included, so you can focus on the parts of the business only you can grow.
Benefits
Peace of mind
Predictable monthly pricing
All-inclusive means labor is always covered
Access to 24/7/365 live support
Increased operational efficiency
Reduced operating costs
Cost-effective access to enterprise-level support
Proactive monitoring and maintenance
Allows you to focus on running your business and not the technology
24/7/365 monitoring
WHAT YOUR FLAT MONTHLY FEE COVERS
One fee, set by your locations, users, servers and devices. Here’s exactly what’s in it, and what isn’t.
Included
- All support labor: help desk, remote and on-site support
- Projects, upgrades, office moves and new-equipment setup
- 24/7/365 monitoring, maintenance and patching
- After-hours, weekend and emergency support
- Managed security tools and threat monitoring
- Backup and disaster recovery
- AI advisory
- IT planning, budgeting and vendor management
Billed separately
- Hardware, such as computers, servers and network equipment
- Software licenses
- Cloud services such as Microsoft 365 and Google Workspace, billed by the provider and set up, managed and supported by us
- Phone service such as Cytracom, billed by the provider and supported by us
- AI implementation projects, quoted at a fixed price up front
Contract terms, in plain English
Your Statement of Work sets your term. Agreements generally start with a 36-month initial term, then renew for 12 months at a time. You can end the agreement early with 60 days’ written notice and a one-time charge of half the monthly fee for each month left in the initial term. Our full Master Client Agreement is posted publicly so you can read every term before you sign.
HOW SWITCHING WORKS
Changing IT providers is easier than most owners expect. We do the heavy lifting, there’s no onboarding fee, and most businesses are fully onboarded in about two weeks.
1. Assess
We visit your office, review your network, backups and email security, and give you a written scorecard.
2. Plan
You get a clear onboarding plan and a flat monthly quote based on your locations, users, servers and devices.
3. Handoff
We coordinate directly with your current provider to collect passwords, documentation and licenses, so you don’t have to.
4. Go live
We set up our monitoring and security tools, document your systems and introduce your team to our help desk.
Start With a Free IT Assessment
FREQUENTLY ASKED QUESTIONS
Are we locked into a long contract?
Your Statement of Work sets the term. Our standard agreement generally begins with a 36-month term and renews for 12 months at a time. Early termination terms are explained in our contract summary and the Master Client Agreement, and we review them with you before you sign. There’s no onboarding fee to get started.
What happens with our current IT provider?
We handle the transition. We coordinate directly with your current provider to collect passwords, documentation and licenses, so nothing falls through the cracks.
How long does onboarding take?
Typically about two weeks, depending on the size of your environment.
What isn’t included in the flat fee?
Hardware, software licenses, and third-party services like Microsoft 365, Google Workspace and phone service are billed separately, usually directly by the provider. We still set them up and support them. AI implementation projects are quoted at a fixed price up front.
We already have an IT person. Can you work with them?
Yes. We can work alongside an internal IT person, giving them our tools, our help desk and extra hands for big projects and time off.
What if something breaks at night or on a weekend?
Call our 24/7 service desk. A live person answers around the clock, emergencies get an engineer within two hours on nights and weekends (one hour during business hours), and after-hours support is included in your fee. Our SLA lists response targets by priority.
We Deliver Excellent IT Service
Our value proposition is simple.
We proactively monitor and maintain your devices, servers, and network to secure your revenue through business continuity.
What Our Clients Say
I can enthusiastically recommend EDS's services. Enterprise Data Solutions was selected to upgrade our Collaborative organization systems with improved server and back up capacity, new (and less expensive) telephone and Internet connectivity and to provide continual IT maintenance. We have found them to be very professional, thorough and competent providing timely solutions to our various IT needs. The Principals of the firm are always accessible and responsive. I can enthusiastically recommend their services to others.
Terry Jacobson
Principal - J7 Architecture
It takes professionals like EDS to stay on top of network security.
I have found EDS … to be appropriately priced for the level of commitment that they give us. I have found that there is much to be said for peace of mind knowing that someone is always available to assist us, and has taken the time to know and understand us. When we have emergencies, EDS is always there to assist. I have found their cost structure very reasonable for the services they provide and the peace of mind that I have in knowing we’ve got someone of their caliber looking out for our best interests.
The potential threats out there are so diverse that it takes a professional like EDS to stay on top of network security. The worst thing is to do nothing. The best thing is having someone like EDS monitor for the threats we don’t even know about. Just 2 days ago, Matt informed us of some ransomware viruses out there and we immediately notified our staff of do’s and don’ts. Without someone like this, we are open game to threats we aren’t aware of. Allowing EDS access to monitor our system remotely is a tremendous benefit and provides us with the security that we need and keeps us always running smoothly.
Douglas Ely
Principal - DSEArchitecture Inc.
We couldn't be happier with the quality of service and pricing from EDS. JNS Industries Inc. is a manufacturing company of medical and industrial components that employs fifteen people. We are heavily dependent upon IT support. Any interruption to our computer systems can bring our operation to a screeching halt. Not only accounting, sales, shipping and receiving rely on computers and electronic communication; our manufacturing machines, design and planning groups are also heavily dependent on constant communication with server and other computer systems. We had experienced slow, inefficient and unreliable level of response from the prior two IT companies we had subscribed to prior to signing up with EDS. EDS keeps our systems up and running smoothly. Most of the time they can immediately resolve the problem remotely and quickly come on site when necessary. Since contracting with EDS over a year ago, our operation has been smooth with very little down time. Just recently we had a hard drive issue with one of our office workstations; John from EDS showed up after fifteen minutes of notifying them of the issue, fixed it in 20 minutes and we were back up and running. We couldn't be happier with the quality of service and the cost.
Hamid Sheikh
President - JNS Industries Inc.
The honesty and integrity that they have set as the pillars of EDS show in their execution of work. I have had the pleasure of working with EDS for over four years. The honesty and integrity that they have set as the pillars of their company show in their execution of work. The most memorable experience we have had with Matt and team was when we reached out to them on Black Friday after our IT Director quit the day before, and Matt came in to make sure our systems ran smooth during the most crucial time of year for us. From that day on it's been an amazing relationship.
Brent Futagaki
Vice President - Active Ride Shop
EDS's sense of urgency and reasonable pricing sets them above all other IT companies we have used in the past. EDS far exceeds their SLAs with immediate and instant response times. I would recommend them to any retail and manufacturing firm looking for quality and reliable IT support.
Bob Schultz
Operations Manager - AlignMed Inc.
We couldn't feel safer knowing that EDS is protecting our practice and the records of our patients. EDS has been a very positive computer service for us. … I feel as safe as one can with all of the cyber insecurity today as I know they are doing everything possible to safeguard our patient records. EDS is always very pleasant to deal with. We would not have been able to implement our new computer system in our medical practice without their expert guidance and personal assistance to all of our staff. They were crucial in helping us choose and implement the EHR that best fit our practice.
Geraldine Schlutz
Privacy Officer & Office Administrator - Michael J. Schlutz, M.D. Inc.